Frequently Asked Questions
Everything you need to know about shopping for your home at The Home Outlet Store.
How much does shipping cost for large furniture items?
We offer tiered shipping rates based on item weight and dimensions. Standard parcel shipping starts at $9.99, while large furniture items require specialized freight delivery starting at $49.99. Free shipping is available on all orders over $999.
What is your return policy for home decor and furniture?
We offer a 30-day return window for most items in their original packaging. Please note that assembled furniture and custom-made pieces are final sale. A 15% restocking fee may apply to large freight returns.
Do you offer assembly services for your products?
Most of our furniture is designed for easy DIY assembly with tools included. However, we partner with third-party professional assembly services in select zip codes which can be added to your order during the checkout process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. We also offer flexible financing options through Affirm for larger home renovation projects.
Are your products covered by a warranty?
Yes, all products sold at The Home Outlet Store come with a minimum 1-year manufacturer warranty against structural defects. Extended protection plans are available for purchase on high-use items like sofas and dining tables.
Can I track my delivery in real-time?
Once your order ships, you will receive a tracking number via email. For large freight deliveries, our carrier will contact you 24 hours in advance to schedule a specific delivery window.